Refund policy
SmartDrip Coffee – Refund & Replacement Policy
Last Updated: 4/19/2026
At SmartDrip Coffee, we produce fresh, small-batch mushroom-infused coffee designed for quality and consistency. Because our products are consumable, we maintain a no-returns policy while standing behind the integrity of every order.
1. All Sales Are Final
Due to the perishable nature of our products, all sales are final.
We do not accept returns or offer refunds for:
- Opened or unopened products
- Taste preferences or personal expectations
- Accidental or duplicate orders
- Delayed shipments caused by carriers
2. Damaged or Defective Orders
If your order arrives damaged or defective, we will make it right.
To qualify:
- Contact us within 7 days of delivery
- Email: info@smartdripcoffee.com
- Subject line: DAMAGED ORDER
- Include your order number and photos of the issue
Once reviewed, we will:
- Send a replacement at no cost or
- Issue a refund at our discretion
3. Shipping Issues
Once your order has been shipped, the carrier assumes responsibility.
SmartDrip Coffee is not liable for:
- Lost or stolen packages
- Delayed deliveries
- Incorrect shipping addresses entered at checkout
If a package is returned to us as undeliverable:
- You may request reshipment (additional shipping fee required), or
- Receive a refund for the product cost minus original shipping fees
4. Refused Packages
Packages refused for reasons other than damage will not be eligible for a full refund.
Any refund issued will be reduced by:
- Original shipping costs
- Return shipping fees
- A 3% processing fee
If a refused package is not successfully returned to our facility, no refund will be issued.
5. Order Accuracy
Customers are responsible for:
- Entering correct shipping information
- Reviewing their order before checkout
SmartDrip Coffee is not responsible for errors made at checkout.
6. Contact
If you have any questions, we’re here to help:
info@smartdripcoffee.com