Refund Policy
SMARTDRIP COFFEE
REFUND & RETURNS POLICY
Last updated: October 29, 2026
At SmartDrip Coffee, we take care in preparing and fulfilling every order. Because our coffee and beverage products are consumable food items, please review the following policy before making a purchase.
All Coffee Product Sales Are Final
We do not accept returns or exchanges of coffee or beverage products, including unopened, unused, or unwanted products. We do not offer refunds for changes of mind, personal taste preferences, or orders placed in error, except where required by applicable law.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact SmartDrip Coffee within 7 calendar days after delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging when available. Please retain the affected item and packaging until we have reviewed your request.
Review and Resolution
We will review eligible reports and may request additional information. When an issue is confirmed, we will offer an appropriate resolution, which may include a replacement, refund, or other remedy as warranted by the circumstances and applicable law. Do not mail products back unless we specifically authorize a return and provide instructions.
Refund Processing
When a refund is approved, it will generally be issued to the original payment method. The time required for the credit to appear depends on your payment provider or financial institution. Any refund of shipping charges will be determined based on the issue and applicable law.
Subscriptions
Subscription purchases are subject to the same no-return policy for coffee and beverage products. Canceling a subscription stops future orders according to the subscription terms; it does not automatically cancel or refund an order that has already been processed. Any applicable statutory cancellation or refund rights remain unaffected.
International Orders
The same general no-return policy applies to international orders. If an international shipment arrives damaged, defective, or incorrect, please report it within 7 calendar days after delivery. International customers retain any mandatory consumer rights that apply in their jurisdiction.
Legal Rights
Nothing in this policy limits or excludes rights or remedies that cannot legally be waived under applicable consumer protection laws. The 7-day reporting window is our requested timeframe for prompt resolution and does not override mandatory legal rights.
Contact Us
To report an order issue or ask a question about this policy, contact SmartDrip Coffee using the contact information provided on our website. Please include your order number so we can assist you efficiently.